Support
Installation guidance, troubleshooting steps, billing help, service-status checks, and safety reminders — all in one place.
Installation
Most residential installs are completed in a single visit once coverage and equipment are confirmed. Our field team schedules a time window with you in advance.
Every plan includes a GPON optical network router, professional setup, and a walkthrough of your WiFi network name and password.
Yes — contact support to check coverage at your new address and schedule a relocation visit.
Troubleshooting
Confirm the power and fiber (PON) lights are solid, not blinking red. If issues continue after a restart, contact support with your light status.
Router placement matters — central, elevated, and away from thick walls works best. Ask support about coverage planning for larger homes.
Static IP and custom DNS setup are available for eligible plans — contact support to configure these for your connection.
Billing
Fast Speed accepts standard local payment channels for monthly billing — details are provided at signup and on your invoice.
Voice and additional device add-ons are available on select plans — ask support what's supported for your package.
Service Status
Contact support with your address or account details and we'll confirm any known service interruptions in your area.
Safety Advisory
Technicians carry ID and visits are always scheduled in advance. If anything feels off, contact our official support channels to verify before granting access.
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