How It Works

From request to resolution

Whether it's a new installation or a troubleshooting ticket, here's how Fast Speed handles it.

STEP 1

Check availability, request installation, or open a support ticket through the website, phone, or Facebook page.

STEP 2

A coverage specialist confirms fiber access and recommends a plan based on your address, device count, and usage.

STEP 3

Our field team schedules a visit, installs your GPON router, and walks you through your new WiFi network.

STEP 4

Reach the Help Center any time for troubleshooting, billing questions, or service-status checks.

STEP 5

Support tickets are tracked until resolved, with follow-up confirmation once your connection is stable.